Shipping & Returns
All orders 150 pounds or less will be shipped via ground transportation within the 48 continental states and Canada unless other means are specified. Shipping and handling charges on all other orders vary based upon product weight and number of items ordered; UPS Protection, INC. will contact customer to offer our most current and competitive rates and shipping options available for orders over 150 lbs.. For the Customer’s protection, we ship only to an address that can be verified according to our standards. In some circumstances, international shipments to Canada may require additional tax import duties that are the sole responsibility of the customer.
UPS Protection, INC. offers a 1-2 YEAR limited replacement only warranty on all refurbished products sold from date of Invoice. UPS Protection, INC. offers a 1 year limited replacement only warranty on all brand new battery kit products sold from date of Invoice. All products to be found defective by a UPS Protection, INC Technician within warranty period will be replaced by UPS Protection, INC. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping your product back to UPS Protection, INC. Products being returned for replacement will not be accepted without a valid RMA number.
This limited warranty does not cover product against cosmetic imperfections or damage due to (1) acts of God, accident, misuse, abuse, negligence or modifications of this product; (2) improper operation or maintenance of this product; (3) connection to improper voltage supply; or (4) attempted repair by any party.
All NON-DEFECTIVE returns or incorrectly ordered products requesting credit are subject to RMA approval at the sole discretion of UPS Protection, INC and subject to a 20% percent restocking fee of total invoiced amount.
For faster service, please have the following information on hand when calling UPS Protection, Inc. customer services: customer name, invoice number, serial number(s). Shipping charges on items to be returned are the customer’s responsibility; UPS Protection, INC. will pay for shipping on replacement item(s).
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for UPS Protection, INC. to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify UPS Protection, INC. immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify UPS Protection, INC. of damaged goods within the first 15 days of arrival, our regular warranty policy will override any claim of damage. Contact Customer Service at 800.755.0080 to arrange for carrier inspection and a pick up of damaged merchandise. Items determined to be DEFECTIVE must be returned directly to UPS Protection, INC. within 30 days from RMA issuance date, to UPS Protection, INC’s for replacement or credit at the discretion of UPS Protection, INC. In instances where UPS Protection, INC cannot supply the equivalent replacement product purchased because of product availability, we will offer comparable alternative or credit refund upon receipt RMA product.